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To reserve your spot in one of our rope access courses, follow these simple steps:


  1. Choose your preferred course dates and add them to your cart.

  2. During the checkout process, you'll have the option to specify your desired training level.

  3. After completing your purchase, expect to receive a confirmation email.

  4. You'll also receive our comprehensive starter pack, containing all the essential information you need to get started on your rope access journey.

To enquire and reserve a place on one of our IRATA training courses go to

REGISTER INTEREST’ button on the course page and complete the contact form.


Alternatively book by calling 03 398 1261
or email


Once we have received your booking through the website, telephone or email, we will send you an email with some joining instructions and invoice information.


During the past few years, we have experienced very high volumes of candidates, with most of our courses being full or close to full. To secure a place on a course we ask for a deposit of $500 or full payment of the course. This guarantees your place and allows us to limit numbers only to committed candidates so that we can ensure the highest quality training environment possible.


(Some blurb here about how to book and pay for it on the e-commerce site) Payment instructions are detailed on the course invoices sent by email.

Payments for deposits and/or full course fees can be made by internet bank transfer, cash or credit card.


If a deposit has been paid, Heads Up requires payment of the remaining balance of the full course fee prior to or on the commencement day of the course. If paying by internet transfer, proof of the transaction needs to be provided to Heads Up at the start of training the following day. Non-payment will mean that the candidate cannot continue training.


Cancellation or date changes more than 7 days prior to course commencement date: Full refund for all fees paid (except bank charges  - 2.9% - 5%)


Cancellations or date changes between 6 and 3 working days before the course start date: Paid fees will be refunded less an administration charge of $90 and bank charges - 2.9% - 5%


Cancellations or date changes less than 3 working days before the course start date: No refund applies to any fees paid


Cancellations / no-shows after course commencement: No refund applies to any fees paid


If the nominated person is unable to attend, course participants can be substituted at no cost prior to the commencement of the course. Cancellations or date change requests can be made by email or phone and must be acknowledged as having been received by Heads Up before any refund may apply.

We trust that you understand our terms and look forward to hosting you on a course soon.

The circumstances of any non-attendance will be reviewed by the Managing Director on a case-by-case basis. In cases of severe hardship or if a medical condition prevents attendance prior to the course start date, a full refund may be available. For medical conditions, a medical certificate stating they were unable to attend will be required.

Booking and cancellation policy 2023.

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